Now Hiring: Services Associate
Be our first Services Associate! In this role you are responsible for coordinating projects with our services members, growing the services member base by reaching out to sales leads, streamlining processes and curating more experiences to enhance the experience for the community.
Job type: full-time, salaried
Goals and Objectives
Grow the network of members at Colombo Cooperative for Services by reaching out for new sales leads.
Be the focal point in coordinating with our external services partners and our members
Streamline processes and ensure scalability
Embody the values, spirit and voice of Colombo Cooperative
Create a collaborative environment for existing and prospective members through events and personal introductions;
Reach and maintain occupancy goals for the coworking space
Ensure the space is fully operational and processes are running smoothly;
Curate relevant services for the audience and source successful partnerships
Duties and Responsibilities
Generate sales leads for Services and grow our community
Take responsibility for sales and community dynamics of Services
Engage in the larger community of the market by attending events and networking with local start-ups and organizations.
Coordinate between vendors and members for successful project completion
Set up the right marketing channels to grow Services by CC
Build a pipeline of vendors and services curated for our community
Community Management & Events
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs.
Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity.
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets.
Proactively gather data on members' business objectives and identify member services that could help members achieve their objectives.
Seek opportunities to engage members to discover and discuss members' objectives, i.e. using member service request as an opportunity to learn more about the member's business and any other needs member may have.
Identify opportunities and act on them to connect members. Design and implement rules, guidelines and best practices for the community to optimize member experience.
Recommend best practices, including but not limited community management, sales, events, training, and member experience on a company-wide level.
Experience and Requirements
Project coordination and management experience
Experience working with different teams with demanding schedules
Customer service and sales experience;
Project management and business operations experience;
Strong verbal and written communication skills in English;
Exceptional organizational skills;
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
Passion and understanding for entrepreneurial communities;
Passion and understanding for our mission and values
About Colombo Cooperative
Colombo Cooperative is a coworking community for creatives, rebels, freelancers, techies, artists, radicals, dreamers to come together, work on their dreams to reach their full potential. It's a space to focus, it's a space to collaborate, it's a space to be productive. We're excited to be a part of Sri Lanka's future!
We believe that the greatest things happen when the right people come together at the right time. We believe in taking that big risk and starting that new venture, even when it means giving up a comfortable, stable job. We believe in constant learning from different people and places, and approaching all situations with a growth mindset. We believe that reaching our full potential is a journey, not a destination; we believe that failures are our best lessons as long as we get back up and do better.
The Colombo Cooperative Crew embodies these beliefs; they're what drive us.
The Crew believes in themselves and in their fellow Crew members. They're constantly working on themselves, to be better at their art, their work, their hustle, their mission. They dream of a place where people treat each other equally no matter what. They value attention to detail and the energy of the space they're in; spaces change how they think and how they feel. They're explorers, adventurers, optimists, and YAY-sayers.
Not everyone is lucky enough to get the opportunity to work on their dream projects and passions, the Crew understands and is grateful for their circumstances, it gets them through the hard times. Crew members are honest, they trust and they love; they love their work, their life, and their fellow humans. They'll fail, learn, grow, and succeed. They will achieve their goals. They will accomplish their mission.
If you are this person, or want to be this person, we want you in the Colombo Cooperative Crew. Welcome in. Let's do big things together.